If you’ve ever listened to your phone ringing while you’re under a sink, on a roof, inside an attic, or driving between jobs, you’ve probably had the same thought: “I need someone to answer these calls.” The problem is that most trades businesses aren’t large enough to justify a full office staff, and missed calls…
There’s a strange expectation placed on small contractors today. Customers expect immediate answers. Immediate scheduling. Immediate communication. At the exact same time, most trades business owners are physically doing the work themselves. That creates a problem. You can’t answer the phone while you’re under a sink replacing a shutoff valve. You can’t stop in the…
You’re finally home after a long day of service calls. Your knees hurt, dinner’s getting cold, and your phone battery is hanging on for dear life. Then the phone rings. You glance down at the screen and let it go to voicemail. Maybe you’ll call them back tomorrow morning. But the customer never leaves a…